Reviews

Reviews

What our guests say

"Pleasant"

My stay was fine overall.Staff was pleadant. Breakfast buffet menu was fine but repetitive. The staff is pleasant But lot of scope for improvement. I was on third floor and the carpet in corridors is run down and gives an upleasent feeling. Lifts were not always working.

Hotel response

Dear Mr. Khan, thank you for the review of our hotel! We are proud about your positive words in regards to the friendliness of our staff and Breakfast. Regarding the elevators we had unfortunately a small fault, but the problem was solved immediately! We hope this has not completely clouded your stay with us and we are looking forward to welcome you again with us in future. Kindest regards DEJAN PAVLOVIC Assistant Front Office Manager
Hotel guest
8-Sep-2020

"Pleasant"

"Excellent"

Friendly personnel nice room vegan friendly buffet

Hotel response

Dear Mr. Aufner, thank you for the great review of our hotel! We are very glad to learn, that you enjoyed your stay with us. Especially your positive feedback in regards to the service you received made us proud. We hope to see you again very soon. Sincerely, DEJAN PAVLOVIC Assistant Front Office Manager
Hotel guest
29-Aug-2020

"Excellent"

"Excellent"

Very comfortable and clean hotel

Hotel response

Dear Mr. Mohamed, we are very happy to learn, that you enjoyed your stay with us especially in regards to the clean of the hotel and the comfort of our rooms. Kindest regards DEJAN PAVLOVIC Assistant Front Office Manager
Hotel guest
28-Aug-2020

"Excellent"

"Very good"

Great hotel with good facilities and service.

Hotel response

Dear guest, thank you very much for your review. We are glad you enjoyed your stay at our hotel and were satisfied with our facilities and our service. We would be happy to welcome you again for your next stay in Vienna. Kindest regards, The ARCOTEL Kaiserwasser Team
Hotel guest
9-Mar-2020

"Very good"

"Excellent"

I enjoyed my time at the ARCOTEL Kaiserwasser

Hotel response

Dear guest, thank you very much for your review and your wonderful rating. We are glad you enjoyed your stay at our hotel. We hope to welcome you again very soon. Kindest regards, ARCOTEL Kaiserwasser
Hotel guest
20-Feb-2020

"Excellent"

"Excellent"

I was attending a conference at the VIC and the ARCOTEL was a great place to stay! Very conveniently located and friendly and helpful staff.

Hotel response

Dear guest, we thank you very much for your wonderful review and your kind words. We are glad to hear, that you enjoyed your stay at our hotel. Hope to see you again very soon! Kindest regards, ARCOTEL Kaiserwasser
Hotel guest
10-Feb-2020

"Excellent"

"Regular"

No shampoo, no conditioner. Soap dispenser was empty. On one day, I was only left with 1 used towel. Front desk people were mostly slow, impolite, and incompetent. Will never stay here again.

Hotel response

Dear guest, thank you for taking the time to share your feedback after your last stay at our hotel. We apologize for the inconveniences regarding the missing shampoo and the empty soap dispenser in your room. We have forwarded the information to our housekeeping manager. She will reinforce the training with our room cleaning staff. We do not offer conditioner at our hotel. We are also very sorry to hear that you were not convinced of our front desk staff. It would be helpful if you could tell us, what exactly did not work out well. Nevertheless we will speak with our staff to improve our service. Kindest regards, The ARCOTEL Kaiserwasser Team
Hotel guest
4-Feb-2020

"Regular"

"Very good"

All was nice and clean, with very nice service. Though I didn't get a wifi code and couldn't find it back either. Also I found it a bit odd to have a single blanket for a king size bed.

Hotel response

Dear guest, thank you for your feedback. We are glad that you enjoyed your stay at our hotel. We would like to apologize for the lack of information about the WiFI. It does not need any password or username for the login. You only have to connect and agree the terms of use. Regarding the blanket we would have been pleased to bring you one more to your room. Therefore you only need to contact the reception. Sincerly, Your ARCOTEL Kaiserwasser Team
Hotel guest
3-Feb-2020

"Very good"

"Very good"

Rooms should have at least a chair with back to be able to work

Hotel response

Dear guest, thank you very much for your feedback and your rating. We are happy, that you were satisfied with most of your stay. Of course we do offer alternative chairs for the rooms to work at the desk. Please contact the front desk for this request. Sincerly, Your ARCOTEL Kaiserwasser Team
Hotel guest
3-Feb-2020

"Very good"

"Pleasant"

In Summe war es ganz ok. Die Wartung lässt etwas zu wünschen übrig. Badvorleger fehlte, Duschgel war leer, Zwei Leuchtmittel defekt. Es wurde alles umgehend behoben, erwartet hätte ich aber, daß der Zimmerservice das proaktiv bemerkt und behebt.

Hotel response

Lieber Gast, wir danken Ihnen vielmals für Ihr Feedback. Sie haben vollkommen Recht, auch wenn die fehlenden Dinge sofort nachgebracht und auch die Leuchtmittel umgehend ersetzt wurden, dürfte eine Meldung von Seiten des Gastes erst gar nicht nötig sein. Wir haben dies bereits mit unserem Housekeeping Team besprochen. Bitte entschuldigen Sie die Umstände. Wir hoffen Sie trotzdem bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr ARCOTEL Kaiserwasser Team
Hotel guest
3-Feb-2020

"Pleasant"

"Excellent"

I enjoyed the stay very much. Very friendly staff. Clean. Air Condition with Switch on/off. Window can be openend. Perfect bed linen. Perfect location for business. Furniture / Buidling is not new....

Hotel response

Dear Mr. Henne, we would like to thank you very much for your rating and your kind words about your last stay at our hotel. We hope to welcome you again very soon! Kindest regards, Your ARCOTEL Kaiserwasser Team
Reinwald Henne
3-Feb-2020

"Excellent"

"Pleasant"

Hello. The staff were very helpful and the lobby and restaurant were nice. I enjoyed the breakfast. A couple of things that could have been better. 1) The shower spout did not stay in place and it made taking a shower very hard. 2) The soap was very hard on my hair - I had to go purchase proper shampoo. 3) The mattresses were very hard, but I know that is a personal preference. 4) It would have been nice to have a stool to sit at the desk (I was there for 7 days). 5) I was hoping the steam room was open, but it was under maintenance. Thank you for asking for feedback.

Hotel response

Dear guest, thank you very much for taking the time to share your feedback with us. We are glad to read, that you enjoyed your stay and liked our breakfast buffet. Thank you for your report about the shower in your room. We will forward it to our maintainance department immediately. Also we would like to inform you that our housekeeping is already planning a change for our shampoo and shower gel selection. Of course we would be pleased to offer you a stool for you to work on the desk in your room. We do have alternatives, please only ask for it at the front desk. We hope to welcome you again! Kindest regards, Your ARCOTEL Kaiserwasser Team
Hotel guest
2-Feb-2020

"Pleasant"

"Must improve"

Bad conditions in the room. pillows and bed is really bad.

Hotel response

Dear guest, thank you very much for taking the time to share your feedback. We are very sorry, that you did not enjoy your room during your last stay. Please let us know what exactly was not pleasant for you. Our pillows and mattresses are currently in change to offer our guests the best comfort. Sincerly, Your ARCOTEL Kaiserwasser Team
Hotel guest
31-Jan-2020

"Must improve"

"Regular"

The blanket of my bed was way to small. It even did not cover entirely the bed (less than 2/3). After 3 requests (on 3 days), I receive the message that the hotel has no larger blanket !! There are too few choices on the restaurant menu.

Hotel response

Dear guest, thank you very much for sharing your feedback with us. We apologize for the inconvenience about the cover on the bed in your room. While we do not offer any larger blankets we could of course bring you another one so you can feel more comfortable. We are sorry that we missed this oportunity. Regarding our menu at the Restaurant UNO our team attaches great importance to quality and variety so the menu is changing regularly. We hope you will visit us again so we can convince you about our hotel. Kindest regards, Your ARCOTEL Kaiserwasser Team
Hotel guest
31-Jan-2020

"Regular"

"Very good"

In general I had a comfortable stay. Staff was very friendly and polite. Check in was quick. I got a Milka chocolate as a small present from the hotel. The room was nice and clean with all coffee-tea facilities. It was not not enough light, but it is common for many hotels. The SPA area is a bit small, and a Steam room was out of order during my visit, which was dissapointing, as I had plans about this room.

Hotel response

Dear guest, we would like to thank you very much for taking the time to share your feedback with us after your stay at our hotel. We are happy, that you had a great experience with our staff and were satisfied with our service and our room facilities. At this moment our management is planning the renovation of our wellness area, that is the reason why our steam room was out of order. We truly apologize for the inconveniences. We hope you are willing to visit our hotel again in the future so we can hopefully offer you a new spa area where you can relax during your stay. Kindest regards, Your ARCOTEL Kaiserwasser Team
Hotel guest
27-Dec-2019

"Very good"

"Pleasant"

My airport pickup was not there and the hotel did not seem to bother about it. The lighting in my room was very poor and dark. But your staff, especially at the reception desk, were excellent.

Hotel response

Dear Guest thank you very much for sharing your feedback with us. We regret, that the pick up from the airport did not work as expected. If you booked the transfer with the hotel, please let us know so we have the chacen to follow up on this. On the other hand we are more the glad, that especially our staff at the Reception Desk went out of his way and has left an excellent impression. It was a pleasure to share this with the entire team. We hope to see you again soon. With best regards RAIK LANG Rooms Division Manager
Hotel guest
26-Nov-2019

"Pleasant"

"Excellent"

Arezoo (I am not sure if this is the correct spelling), the handyman and other (Indian?) employees were very helpful: At several points during our stay the team provided assistance that made our trip a success or at least more comfortable. The room was also good. Breakfast at 20 euros is too expensive. Will definitely stay next time I'm in Vienna and recommend that colleagues do as well.

Hotel response

Dear guest thank you very much for sharing your great feedback with us. It was more than a pleasure to learn, thtat you enjoyed your time with us, especially in regards to the helpfulness of our staff and the comfort of your room. We were proud to share this with the entire Team. We hope to see you again soon. With best regards RAIK LANG Rooms Division Manager
Farzan Sabet
28-Oct-2019

"Excellent"

"Pleasant"

The welness needs a bigger space for the gym equipment are few and no barbells seen so far. And when i hang a no roomm service sign at the door, still somebidy go inside

Hotel response

Dear guest thank you very much for sharing your feedback with us. In the past we did have barbells in our gym, but have been regularly confronted with feedback from the rooms below the gym, that there is a lot of noise caused by barbells that have been dropped. Therefore we decided to take them out. Please accept our sincere apology for the inconvenience caused by entering the room even while the red card was hanging outside. This has been discussed with our Housekeeping team already to avoid such in future. We hope, that the experienced has not clouded your time in Vienna entirely and we are looking forward to see you again soon to make it right. With best regards RAIK LANG Rooms Division Manager
Hotel guest
5-Oct-2019

"Pleasant"

"Excellent"

Wonderfull. Everything was as I expected. Will recommend it.

Hotel response

Dear guest thank you very much for sharing your feedback with us. In the past we did have barbells in our gym, but have been regularly confronted with feedback from the rooms below the gym, that there is a lot of noise caused by barbells that have been dropped. Therefore we decided to take them out. Please accept our sincere apology for the inconvenience caused by entering the room even while the red card was hanging outside. This has been discussed with our Housekeeping team already to avoid such in future. We hope, that the experienced has not clouded your time in Vienna entirely and we are looking forward to see you again soon to make it right. With best regards RAIK LANG Rooms Division Manager
Hotel guest
29-Sep-2019

"Excellent"

"Very good"

Super Lage für Kongresse im Austria Center, U - Bahn Station direkt gegenüber, für 4 Sterne superior leider etwas spärlich eingerichtet, keine Bodylotion( besonders ärgerlich) keine Hotelslipper, Bademantel oder Ähnliches. Nette Rezeption. Für den Preis 159€/ Nacht ohne Frühstück Einzelzimmer in der Lage( Donaucity und nicht Innenstadt)hätte ich etwas mehr Komfort erwartet.

Hotel response

Lieber Gast vielen Dank für die Zeit, welche Sie in Ihr Feedback investiert haben. Es freut uns sehr, dass speziell die gute Lage zum Kongress Center und die Freundlichkeit unserer Mitarbeiter an der Rezeption einen positiven Einfluss auf Ihre Zeit hatten. Gerne stellen wir allen unseren Gästen auf Anfrage und kostenfrei Bademantel und Slippers zur Verfügung. Auch in Bezug auf eine Bodylotion unterstützen unsere Kollegen an der Rezeption sehr gern. Wir hoffen, dies hat Ihre Zeit bei uns nicht zu sehr getrübt und wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen RAIK LANG Rooms Division Manager
Hotel guest
16-Sep-2019

"Very good"

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