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Reviews

Very good

Great hotel with good facilities and service.
Hotel guest
9-Mar-2020

Excellent

I enjoyed my time at the ARCOTEL Kaiserwasser
Hotel guest
20-Feb-2020

Excellent

I was attending a conference at the VIC and the ARCOTEL was a great place to stay! Very conveniently located and friendly and helpful staff.
Hotel guest
10-Feb-2020

Regular

No shampoo, no conditioner. Soap dispenser was empty. On one day, I was only left with 1 used towel. Front desk people were mostly slow, impolite, and incompetent. Will never stay here again.
Hotel guest
4-Feb-2020

Very good

all was nice and clean, with very nice service. Though I didn't get a wifi code and couldn't find it back either. Also I found it a bit odd to have a single blanket for a king size bed.
Hotel guest
3-Feb-2020

Very good

Rooms should have at least a chair with back to be able to work
Hotel guest
3-Feb-2020

Pleasant

In Summe war es ganz ok. Die Wartung lässt etwas zu wünschen übrig. Badvorleger fehlte, Duschgel war leer, Zwei Leuchtmittel defekt. Es wurde alles umgehend behoben, erwartet hätte ich aber, daß der Zimmerservice das proaktiv bemerkt und behebt.
Hotel guest
3-Feb-2020

Excellent

I enjoyed the stay very much. Very friendly staff. Clean. Air Condition with Switch on/off. Window can be openend. Perfect bed linen. Perfect location for business. Furniture / Buidling is not new....
Reinwald Henne
3-Feb-2020

Pleasant

Hello. The staff were very helpful and the lobby and restaurant were nice. I enjoyed the breakfast. A couple of things that could have been better. 1) The shower spout did not stay in place and it made taking a shower very hard. 2) The soap was very hard on my hair - I had to go purchase proper shampoo. 3) The mattresses were very hard, but I know that is a personal preference. 4) It would have been nice to have a stool to sit at the desk (I was there for 7 days). 5) I was hoping the steam room was open, but it was under maintenance. Thank you for asking for feedback.
Hotel guest
2-Feb-2020

Must improve

Bad conditions in the room. pillows and bed is really bad.
Hotel guest
31-Jan-2020

Regular

The blanket of my bed was way to small. It even did not cover entirely the bed (less than 2/3). After 3 requests (on 3 days), I receive the message that the hotel has no larger blanket !! There are too few choices on the restaurant menu.
Hotel guest
31-Jan-2020

Very good

In general I had a comfortable stay. Staff was very friendly and polite. Check in was quick. I got a Milka chocolate as a small present from the hotel. The room was nice and clean with all coffee-tea facilities. It was not not enough light, but it is common for many hotels. The SPA area is a bit small, and a Steam room was out of order during my visit, which was dissapointing, as I had plans about this room.
Hotel guest
27-Dec-2019

Pleasant

My airport pickup was not there and the hotel did not seem to bother about it. The lighting in my room was very poor and dark. But your staff, especially at the reception desk, were excellent.
Hotel guest
26-Nov-2019

Excellent

Arezoo (I am not sure if this is the correct spelling), the handyman and other (Indian?) employees were very helpful: At several points during our stay the team provided assistance that made our trip a success or at least more comfortable. The room was also good. Breakfast at 20 euros is too expensive. Will definitely stay next time I'm in Vienna and recommend that colleagues do as well.
Farzan Sabet
28-Oct-2019

Pleasant

The welness needs a bigger space for the gym equipment are few and no barbells seen so far. And when i hang a no roomm service sign at the door, still somebidy go inside
Hotel guest
5-Oct-2019

Excellent

Wonderfull. Everything was as I expected. Will recommend it.
Hotel guest
29-Sep-2019

Very good

Super Lage für Kongresse im Austria Center, U - Bahn Station direkt gegenüber, für 4 Sterne superior leider etwas spärlich eingerichtet, keine Bodylotion( besonders ärgerlich) keine Hotelslipper, Bademantel oder Ähnliches. Nette Rezeption. Für den Preis 159€/ Nacht ohne Frühstück Einzelzimmer in der Lage( Donaucity und nicht Innenstadt)hätte ich etwas mehr Komfort erwartet.
Hotel guest
16-Sep-2019

Regular

Very good breakfast. Room is clean. Check out was awful, 30 minutes wait...
Hotel guest
12-Sep-2019

Pleasant

Good place to stay with decent breakfast
Hotel guest
16-Aug-2019

Very good

Wonderful stay, great location, delicious breakfast buffet. The only reason I'm not rating a 5 is because the menu options were somewhat limited.
Hotel guest
8-Aug-2019

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