Can I change or cancel my reservation at any time?
Please look for the exact cancellation details which apply to your booked rate. We offer a link on your confirmation e-mail from which you can make the cancellation. Our reservation team will also be very happy to help.
Is the hotel suitable for non-smokers? Do you have smoking rooms? Where can I smoke?
The ARCOTEL Kaiserwasser Vienna is a non-smoking hotel. It is thus prohibited to smoke either in the common areas or the guest rooms. Smoking is allowed on the terrace of the Livingroom.
Does the hotel offer meeting or banquet rooms?
For everything from wedding festivities, birthdays, staff parties or seminars, conferences and meetings: We have seven seminar rooms covering 350 sqm with capacity for up to 340 people. Our banqueting team would be delighted to help you plan, organise and carry out your event.
Does the hotel offer internet access?
Wi-Fi internet access is available throughout the entire building. Please contact reception for your personal access code. You can also use a free internet terminal at reception. In addition, during your stay we offer you our Media Box with newspapers and magazines from 58 countries in 38 languages free of charge. After successfully logging into the hotel network, you can browse through the Media Box.
Does the hotel allow pets?
Pets are permitted in the ARCOTEL Kaiserwasser. A fee of EUR 15.00 per pet per day applies.
Is the reception staffed 24 hours a day?
Yes, a member of our team is available for you at all times.
How do I get from the airport to the hotel, or from the hotel to the airport?
Public Vienna Airport Lines buses stop directly in front of the hotel. We’d be happy to book a personal taxi for you.
Does the hotel have a fitness area?
Our extended wellness & fitness area is available on the fifth floor: This includes experience showers, steam bath, sauna and modern fitness equipment.
What do I do if I want to confirm my reservation but I don’t have a credit card?
You are welcome to transfer the amount in advance. Please note, we can only guarantee the reservation once the amount has been received in our account.
Can I pay with credit card?
The ARCOTEL Kaiserwasser accepts the following credit cards: American Express, Diners Club, Euro/MasterCard and Visa.
Can I change money in the hotel?
We are happy to change smaller amounts at reception for an exchange fee of 7.5%.
Where can I park my car?
The hotel has its own garage with a daily charge of EUR 25.00 per parking space. You can find more information under “Location”
Are the rooms in the hotel air-conditioned?
All the hotel rooms and public areas are air-conditioned.
Can I have my laundry done at the hotel?
You are welcome to had in personal laundry for washing. Our laundry can also offer an express service.
Does the hotel offer room service?
You can order dishes from our snack menu from 7.00 a.m. to 11.00 p.m. We charge EUR 6.90 for room service.
Does the hotel have a restaurant?
Our UNO restaurant with terrace is open daily from 6.30 to 10.00 a.m., from noon to 2.30 p.m. and from 6.00 to 10.00 p.m. We are also delighted to offer light snacks in our U-ONE Bar fromnoon to midnight. At weekends, breakfast is available from 6.30 to 11.00 a.m.
Can non-residents also use the restaurant?
Everyone is very welcome at Restaurant UNO - whether for breakfast, a business lunch, dinner or Sunday brunch.
Can special dishes be prepared in the restaurant?
We would be delighted to provide dishes to accommodate your special dietary requirements, prepared in line with your wishes.