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COVID-19 Information

A safe experience at ARCOTEL Hotels

Your safety is our priority number one! At ARCOTEL Hotels we rigorously follow all applicable government directives as they emerge. Thanks to our partner Diversey, we have a cleaning and hygiene concept for all hotel areas that guarantees the safety and well-being of our guests at all ARCOTEL hotels.

Certified by the WKO with the Safe Stay certificate


Our measures:

Face coverings are worn in all public areas.

Care is taken to avoid physical contact at all times. We welcome our guests wearing masks that cover our mouth and nose, so we smile with our eyes.

Hand disinfection stations are provided in all areas and rooms of our hotels.
We take compliance with the minimum safe distance very seriously.
Contactless payment is possible at
all ARCOTEL hotels.

Wherever disposable products are necessary, ARCOTEL searches for sustainable solutions.

Our employees receive regular training in hygiene and cleaning protocols.
All cleaning and disinfection activities are recorded daily .
We believe that washing hands regularly is a matter of course.
Employees’ temperatures are taken every day at the start of their shift.

All rooms throughout the entire hotel are ventilated with fresh air on a regular basis.
Critical areas throughout the hotels are disinfected multiple times a day.
All floors and surfaces in the public areas are cleaned several times daily.
The CO2 levels in the rooms are regularly measured with an air quality monitor.


Booking and cancellation conditions for all ARCOTEL hotels

We won’t leave you standing out in the cold! In view of the current developments in connection with SARS-CoV-2, we have changed our booking and cancellation conditions for all ARCOTEL hotels.

For a safe holiday feeling we offer you from now on new cancellation conditions!

With MORE flexibility you can book your next stay in an ARCOTEL destination without worries and benefit from a free cancellation until the day of arrival at 6.00 pm.

For cancellations or rebookings, please contact the reservations department of the hotel you have booked.

We look forward to welcoming you at a later date. Stay healthy!
 

Special offers


Direct booking advantages

At ARCOTEL Hotels, we make booking easy for you. We save you not only valuable time, but also the tedious comparison with third-party providers. It’s that easy!

Booking with a personal touch: book optional extras directly online!  

ARCOTEL Kaiserwasser | Vienna | 3 reasons to stay with us - 1

Exclusive offers and specials – only when booking directly with ARCOTEL Hotels!

ARCOTEL Kaiserwasser | Vienna | 3 reasons to stay with us - 2

Best-price guarantee – we guarantee you the best price with at least 5% discount! 

ARCOTEL Kaiserwasser | Vienna | 3 reasons to stay with us - 3